FAQs

Shopping on gardenfurniture4u.co.uk

How do I search for a product on gardenfurniture4u.co.uk?

Finding products on gardenfurniture4u.co.uk couldn't be easier. Simply enter the product code or name into the search function at the top of the page.

I've seen something on gardenfurniture4u.co.uk but it's no longer available. How can I find it?

Try using our search function at the top of the page to locate the product. If the product is no longer available on gardenfurniture4u.co.uk it may be that product is no longer in stock. Call us on 01324 630085 for further information.

Do I need to register with gardenfurniture4u.co.uk to place an order?

You do need to register with gardenfurniture4u.co.uk to make a purchase from our site.

How can I register with gardenfurniture4u.co.uk?

To register for a gardenfurniture4u.co.uk account, please select the 'Register' option on the top of each page.

How do I login to my gardenfurniture4u.co.uk account?


If you wish to log in to your account select the 'Sign In' option at the top of the page and enter your username and password when prompted.

What should I do if I have forgotten my password?

You can request that we reset your password and send you a new one. This option is available on the 'Sign In' page.

Payment Methods

How can I choose to pay on gardenfurniture4u.co.uk?

Payment is usually by credit or debit card and is processed shortly after the order is placed using Stripe. This is to protect us from card fraud. Cheques are acceptable as a form of payment and should be made payable to gardenfurniture4u and sent to the 2 Main Street Bainsford Falkirk FK2 7PB UK. Cheques will be cleared before Products are despatched.

gardenfurniture4u is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by an email to the email address you have given us on the Order.

You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.

Your Order

How do I know if my order has been received?

After placing an order with gardenfurniture4u.co.uk you will be sent an email to acknowledge that we have received your order.

How do I track my order?


You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your gardenfurniture4u.co.uk account and selecting 'Order History'.

How do I cancel/change an order?

If you wish to cancel your order placed online or over the telephone, please contact us by calling 01324 630085. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products.

Delivery

Where do you deliver to?

We now offer FREE delivery to on all orders.

Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some delivery services are extended by a few days.

While we can deliver to Eire, Northern Ireland, Isle of Man, Isle of Scilly, Isle of Wight, Jersey and Guernsey, there is an additional supplement. Please contact gardenfurniture4u prior to placing you order. Deliveries normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified and we do not deliver to multiple addresses.

Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for any additional lifting or carrying of your goods. Working days are classified as Monday to Friday and exclude bank holidays. Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for any additional lifting or carrying of your goods. We do not deliver items to multiple addresses. Please leave a day-time telephone number so that we can contact you to arrange a convenient delivery date

What happens if I am not in when the products arrive?

For UK orders, if our couriers are unable to obtain a signature they will attempt one further delivery at a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be returned to your local carriers depot.

Returns

What is the gardenfurniture4u.co.uk returns policy?

We make every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within a reasonable time of receipt when we will arrange collection of the goods and an appropriate replacement will be dispatched. If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 14 days of their receipt, in the original undamaged packaging and in a re-saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.